The Illinois Department on Aging, in cooperation with the Area Agencies on Aging, has developed the Civil Rights Program to ensure equal treatment of individuals who apply to programs or who are current program participants and for those individuals who apply for employment or who are currently employed in programs funded through the Illinois Department on Aging. The Civil Rights Program was written in accordance with all State and Federal Civil Rights Laws and forbids discrimination based upon race, color, national origin, religion, sex, ancestry, marital status, physical or mental handicap, unfavorable military discharge or age. 

All entities receiving funding from the U.S. Department of Health and Human Services and the Illinois Department on Aging must adopt the Civil Rights Program. These entities include, but are not limited to, the Illinois Department on Aging, all Area Agencies on Aging and all providers of service(s).

 In addition, each entity must have a Civil Rights Coordinator on staff to help assist you with any questions or concerns you may have regarding this program.

To File a Complaint If you feel you have been:

1. – denied the opportunity to participate (admission to or benefits of) in any Illinois Department on Aging program(s)
2. – denied employment (such as, not hired or unlawfully discharged) in any Illinois Department on Aging program(s)
3. – denied opportunities as an employee (such as, wages, promotions, benefits, etc.) in any Illinois Department on Aging program(s)

due to your race, color, national origin, religion, sex, ancestry, marital status, physical or mental handicap, unfavorable military discharge or age, and you wish to inquire about the law or the possibility of filing a complaint of discrimination, you should visit, write or telephone your service provider’s Civil Rights Coordinator, your Area Agency on Aging’s Civil Rights Coordinator or the: Illinois Department on Aging Civil Rights Coordinator Office of the Director One Natural resources Way, Suite 100 Springfield, IL 62702-1271 1-800-252-8966 (Voice and TDD)

A complaint must be filed with the Illinois Department on Aging within 180 days of the date the alleged discrimination took place. An investigation will be conducted upon receipt of your complaint. As the complainant, you are encouraged to provide as much information as possible on all parties involved. In addition, you may be requested to submit additional information after you have filed your complaint. 

The Illinois Department on Aging will make every effort to resolve the complaint situation and to help prevent any further potential discrimination. Remember that your specific knowledge of the action you believe was discriminatory can help the Department in processing your complaint in a timely manner. You will be informed of the investigation results as soon as possible

You can reach Apex Home Care Civil Rights Coordinator via phone 630-581-5582 or email info@apex-health.com